Frequently Asked Questions
Everything you need to know about shopping with Extra
What are the available shipping methods?
We offer standard door-to-door delivery within 3-5 business days, as well as express shipping options and convenient pickup points across the country.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
You can return any unused item in its original packaging within 14 days of receipt for a full refund or exchange, in accordance with our terms and conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets to ensure a safe and smooth checkout process.
Are the products on Extra covered by a warranty?
Yes, all our products come with a manufacturer's warranty. The duration and specific terms vary by product category and are listed on the individual product pages.
How can I contact customer support?
Our dedicated support team is available via the 'Contact Us' page on our website, through live chat, or via email at support@extra.co.il.